Frequently Asked Questions

General Information

Why should I buy from Saudi supplier?

Your interests are always our top priority!
We make sure our products are certified and follow international standards of safety and durability to guarantee the best quality across the Kingdom of Saudi Arabia.

What are Saudi supplier products?

We offer over 3000 products from leading international manufacturers such as HP, Carrier, Classpro, Honeywell, Ansell, BURAN, Brady, Timberland Pro, and many more.

How to reach us?

If you need any customer help, you can reach us through:

Where is Saudi supplier on social platforms?

You can find us on FacebookTwitter, WhatsApp, Snapchat, TikTok, Instagram, and YouTube.

How can I know your latest offers?

We encourage you to follow our social media accounts to keep in touch with all updates of different information like offers, awareness posts, and new product announcements.

Also, you can subscribe to our newsletter to get the latest news about our offers and blogs.

Orders inquiries

What are the steps of proceeding with an order?

All products are arranged in categories and subcategories. So, you can easily find what you need. After Finding the specific product you search for, Follow the steps below:

  1. Add it to your cart.
  2. Go to your shopping cart and click “Checkout”.
  3. Fill in your personal and shipping details.
  4. Choose your payment method and preferred delivery option.
  5. Read our terms and conditions.
  6. Click place order to finish your shopping process.
  7. Check your email inbox for the order confirmation e-mail.

I have an issue with my order.

  • Make sure you have entered your personal and shipping details correctly.
  • Track your order to know its location and when you will receive it.
  • Someone above 18 years old should be at home at the delivery time.
  • If you duplicate an order, you can easily cancel one of them or contact us to cancel it for you.

** If you still face an issue with your order, please call us at +966 58 374 2891. Send us an E-mail at: Alternatively, you can fill in the contact form.

I didn’t receive a confirmation email.

Double-check that your E-mail address is accurate and make sure it is not in your spam inbox. If you still cannot see the order confirmation e-mail:

  • Reach us using the contact form.
  • Share the order ID and the E-mail you used to place the order.

I received a damaged product/wrong item.

Please send us an e-mail or use direct messages on our social media platforms. Include your order number and item description with an image so we can help you further.

I need to request a quote.

We provide personalized offers and special promotions for bulk orders. To get your discounted quote. Contact us today through:

We reply instantly, 24/7!


What are the payment options you have?

  • Visa, Mada, and Mastercard.
  • Cash on delivery.
  • Bank Transfer.

Why does my online payment fail?

If your payment got declined due to insufficient funds, please try again with another card. You can also pay cash upon delivery or through a bank transfer.

Tips for confirming a successful payment:

  • Check that the payment card information is correct and try again.
  • Use a different card or a different payment method.
  • If you continue to receive transaction failures, check with your bank to ensure that your card account is active and verified.

Returns and refunds

Can I return the product or cancel my order?

Returns are only accepted for the reasons listed below:

  • Defective Item: The item was damaged during delivery or did not meet the manufacturer’s specifications.
  • Incorrect Item: If you received an item that was not what you ordered.

How can I be refunded for return or cancellation?

Contact us via email with your order number and the email you used during the checkout.

Note that:

  • We cannot cancel an order that has been already shipped.
  • Unless the item is damaged or malfunctioning, you are responsible for all return shipping expenses.
  • Products purchased using gift cards or credit cards cannot be returned for cash.

My Saudi Supplier Account.

What are the advantages of my account on Saudi Supplier?

  • Save your information for faster checkout the next time you order.
  • View your order status and track shipping.
  • Provide reviews of the products to help other people who will buy them.
  • Sign up for the Newsletter and get exclusive deals sent to your account.
  • Receive 20 SR coupons for your first purchases after creating my Saudi supplier free account.

Do you have a query regarding a product or an order? Would you like to follow up on your inquiry? Do you have a recommendation for our website?
To contact us, please click here or send us an email. We will respond as quickly as possible.